Privacy Policy.

1. Introduction

Shani Kitchen ("we," "us," or "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website (shanikitchen.online) or place an order with us.

2. Information We Collect

2.1 Information you provide directly:

• Contact details — name, phone number, email address, delivery address.
• Order details — daig selection, event details, guest count, delivery preferences.
• Account data — if you register, we store your login credentials securely (passwords are hashed).

2.2 Information collected automatically:

• Usage data — pages visited, time on site, referring URL (via standard web analytics).
• Device data — browser type, operating system, screen resolution.

3. How We Use Your Information

We use your personal data only for the following purposes:

• Processing and fulfilling your daig orders
• Communicating order confirmations, delivery updates, and changes via WhatsApp
• Responding to your enquiries and customer support requests
• Improving our website and service based on usage patterns
• Sending occasional promotional offers (only if you opt in)

We do not sell, rent, or trade your personal information to third parties.

4. Data Storage & Security

Your data is stored on secure servers hosted by our infrastructure providers. We implement industry-standard security measures including SSL/TLS encryption for all website traffic, hashed password storage, and restricted administrative access.

We retain your order data for as long as necessary to provide our services and comply with Pakistani legal requirements.

5. Cookies

Our website uses essential cookies for:

• Session management — keeping you logged in and maintaining your cart
• CSRF protection — preventing cross-site request forgery attacks

We may also use analytics cookies to understand how visitors use our site. You can disable cookies in your browser settings, though some site features may not function properly.

6. WhatsApp Communication

By placing an order, you consent to receive order-related communications via WhatsApp at the number you provide. Standard WhatsApp rates apply. We will never send unsolicited marketing messages without your consent.

7. Third-Party Services

We may use trusted third-party services for:

• Payment processing (JazzCash, EasyPaisa — we do not store payment credentials)
• Website analytics (to understand site usage)

Each third party has its own privacy policy governing its use of your data.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Withdraw consent for marketing communications at any time

To exercise these rights, contact us on WhatsApp or email.

9. Children's Privacy

Our services are not directed at children under 13. We do not knowingly collect personal information from children under 13 years of age.

10. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the revised policy.

11. Contact

For privacy-related enquiries or to exercise your data rights:

• WhatsApp: +92 3402449944
• Email: hello@shanikitchen.com